Customer Service Representative – Customer Assistance and Relationship Support at arenaflex

The listing describes a Customer Service Representative position at arenaflex, supporting customers with enquiries, order updates, and complaints. The role involves coordinating with sales and accounts teams, maintaining service records, and resolving issues professionally.

Responsibilities

• Answer customer questions and provide order-status updates.

• Investigate complaints and escalate urgent or complex requests.

• Record interactions and resolutions in the CRM.

• Coordinate with internal teams on service and billing matters.

• Prepare reports and suggest improvements to support processes.

Requirements

• At least two years of customer service experience.

• Clear communication and practical problem-solving skills.

• Accurate recordkeeping and effective task prioritization.

• Ability to work independently and collaborate across departments.

Healthcare-sector experience, CRM familiarity, and reporting skills are preferred.

Benefits & Perks

The source advertises salary and bonuses, health, dental and vision insurance, retirement savings plans, flexible working arrangements, training, and career-development opportunities. No salary amount is specified, and these benefits are unverified. Confirm location eligibility, working hours, and employment terms directly with the employer.