GradeBuzz
On-siteFull TimeCustomer Support

Customer Support Representative - Work From Home

BPO Jobs
Pune, Maharashtra
Location
Junior (1-3 yrs)
Experience
₹25,000 — ₹40,000 Per Annum
Salary
10
Openings

Job Details

Job Type:
Full Time
Work Type:
On-site
Experience:
1–3 years
Education:
B.Tech, BCA, MBA, B.Com
Country:
IN

Required Skills

Customer ServiceCommunicationProblem SolvingTime ManagementTeamworkAdaptabilityBasic Computer SkillsMicrosoft OfficeGoogle SuiteCall Center Software

Job Description

About the Role

We are seeking a highly motivated and customer-focused Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

You will be working in a fast-paced environment, handling a high volume of customer inquiries and resolving issues in a timely and professional manner.

This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and are looking to grow their career in a dynamic and supportive environment.

Who Should Apply?

  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Strong problem-solving and analytical skills
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to work in a fast-paced environment
  • Willingness to learn and adapt to new situations

Why Join BPO Jobs?

At BPO Jobs, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.

Salary & Compensation

We offer a competitive salary and benefits package, including medical insurance, retirement plan, and paid time off. We also offer opportunities for career advancement and professional development.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets
  • Work collaboratively with other teams to resolve customer issues
  • Stay up-to-date with product and service knowledge
  • Participate in training and development programs
  • Meet productivity and quality targets
  • Adhere to company policies and procedures
  • Requirements

  • High school diploma or equivalent required
  • 1-3 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Strong problem-solving and analytical skills
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to work in a fast-paced environment
  • Willingness to learn and adapt to new situations
  • Ability to work a variety of shifts, including evenings and weekends
  • Ability to travel to client sites as needed
  • Ability to pass a background check
  • Benefits & Perks

  • Medical insurance
  • Retirement plan
  • Paid time off
  • Opportunities for career advancement and professional development
  • Training and development programs
  • Recognition and rewards for outstanding performance
  • Flexible work arrangements
  • Employee assistance program
  • Discounts on company products and services
  • Interested in this role?

    Customer Support Representative - Work From Home at BPO Jobs

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