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On-siteFull TimeCustomer Support

Customer Support Representative - Work From Home

BPO Jobs
Bangalore, Karnataka
Location
Fresher
Experience
₹25,000 — ₹35,000 Per Annum
Salary
10
Openings

Job Details

Job Type:
Full Time
Work Type:
On-site
Experience:
0–2 years
Education:
B.Tech, BCA, MBA, B.Com
Country:
IN

Required Skills

Customer ServiceCommunicationProblem SolvingTime ManagementTeamworkAdaptabilityMicrosoft OfficeEnglish LanguageBasic Computer SkillsCall Center Software

Job Description

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

You will be working in a fast-paced environment, handling multiple customer calls and emails simultaneously, and providing solutions to their problems. You will also be required to work closely with our internal teams to resolve complex customer issues.

Your primary goal will be to ensure that our customers are satisfied with our products and services, and that their issues are resolved in a timely and professional manner.

Who Should Apply?

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to learn and adapt quickly
  • High school diploma or equivalent required

Why Join BPO Jobs?

At BPO Jobs, we offer a dynamic and supportive work environment that encourages growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles. We also offer a competitive salary and benefits package, as well as opportunities for career advancement.

Salary & Compensation

The salary for this position is between Rs. 25,000 and Rs. 35,000 per month, depending on experience. In addition to your salary, you will also receive a range of benefits, including health insurance, paid time off, and opportunities for career advancement.

Responsibilities

  • Provide exceptional customer service to clients
  • Resolve customer queries and concerns in a timely and professional manner
  • Work closely with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
  • Develop and maintain knowledge of products and services
  • Stay up-to-date with industry trends and developments
  • Participate in training and development programs
  • Contribute to team goals and objectives
  • Provide feedback and suggestions for process improvements
  • Maintain accurate records and reports
  • Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to learn and adapt quickly
  • High school diploma or equivalent required
  • 1-2 years of customer service experience
  • Strong knowledge of products and services
  • Ability to work in a call center environment
  • Availability to work flexible hours
  • Ability to travel occasionally
  • Benefits & Perks

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • Health insurance
  • Paid time off
  • Flexible working hours
  • Opportunities for professional development
  • Recognition and rewards for outstanding performance
  • Work-life balance
  • Collaborative and supportive work environment
  • Interested in this role?

    Customer Support Representative - Work From Home at BPO Jobs

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